Erica Ashley Fitzpatrick
erica.fitzpatrick@jjay.cuny.edu
Education ______________________________
John Jay College of Criminal Justice
Major: Criminal Justice Bachelor of Science
Specialization: Addiction Studies
Expected Graduation Date: May 2016
Borough of Manhattan Community College
Major: Criminal Justice Associates in Arts
Graduated: December 2013
Experience______________________________
Cashier/ Counter Person
May 2012-Present
- Greet customers and assisted them with their orders
- Operate cashier register (POS System) including cash transactions and charges
- Settle credit card transactions with Aloha Credit Card Processor
- Keep the store neat, clean, and restocked items at all times
- Prepare shipping orders for customers outside of the state
- Pack items for shipping and unpack items to restock the items in store
Seasonal Merchandise Cashier
November 2011-January 2012
- Assisted customers with help on Radio City merchandise
- Greeted customers in a respectful and professional manner at all times
- Handled all customer relations issues in accordance with company Policy and Procedures
- Operated cash register (POS System) including cash transactions and charges
- Stocked merchandise when needed
Customer Service/Cashier
July 2010-August 2010
- Assisted customers with their questions, problems, and complaints in person and via phone
- Handled all customer relations issues in accordance with company Policy and Procedures
- Promoted a positive shopping experience for all customers, and maintain Retailer/Customer confidentiality
- Operated a cash register (POS System) including cash transactions, checks, charges, rain checks
- Price merchandising, stocked shelves, and supplies
- Assisted in maintaining all front store departments including check-out area and overall store cleanliness
- Reacted to potential shoplifters following company guidelines
Additional Information_____________________
Skills: Bilingual (Spanish); Computer literate specifically Microsoft Word, Excel, and Power Point.